Why should you trust Eniax?

Photo: Krakenimages

Our team at Eniax works closely with healthcare providers around the world in an effort to increase the efficiency of health centers and improve the overall patient experience. One of the questions you might ask is why you should trust Eniax? Well, in this short article, we are going to examine a few things Eniax has managed to achieve as well as ways in which it can help health clinics and patients using new and innovative digital tools and services.

How Eniax helps patients and health centers

The main goal of our team at Eniax is to use digital services powered by a natural language processing engine to enable patients to experience a stress-free and enjoyable healthcare journey. The main tool that our team utilizes is Patricia, a natural language processing engine built exclusively for health interactions. Patricia is capable of communicating with patients in a completely natural way thanks to the NLP and machine learning technologies that it utilizes. Furthermore, Patricia can help clinical centers with many administrative tasks. Patricia acts as our virtual health assistant. She has been trained using over 80 million cases and can speak Spanish, English, German, French, and Catalan.

Behind Patricia is a dedicated team of expert workers whose main goal is to make sure that Patricia facilitates, automates, and improves the interaction between health providers and patients. Aside from patient communication, as mentioned above, Patricia can perform many other tasks as well. Patricia can perform the processes of scheduling, confirming appointments, scheduling, organizing preventive treatments, managing waiting lists, and patient follow-up. All of this does much to boost the efficiency of health clinics and improve the patient experience.

Our team at Eniax builds trust with patients and health providers by making sure that Patricia is properly implemented and ready to operate with the given task. In the case where Patricia does not understand the information that a patient communities with her, a team of professionals with extensive knowledge in health administrative tasks takes up the conversation and solves the problem. This kind of supervised learning is the key to making sure Patricia continues to expand her knowledge and reduces any possible mistakes to 0.

Achieving greater efficiency and improving the use of your medical offer

An effective health clinic can receive more patients and run administrative tasks without any problems. Our goal is to improve the use of your medical care by first lowering the absenteeism of patients in the appointments we manage by more than 50%. With an almost 95% accuracy in predicting patients who will not come to the consultation, your clinic will be able to form better scheduling systems and patients will experience no waiting times.

Using innovative digital tools and services powered by our Patricia, we eliminate more than 60% of incoming calls and 70% of outgoing calls.

Taking a look at the numbers

Our team at Eniax prides itself in working hand-in-hand with different healthcare providers in an effort to improve the patient experience and increase the efficiency of health centers. As of right now, Eniax serves more than 50 million patients. Our team is working with 300 hospitals and medical centers with a satisfaction rate of 97%.

Current projects

Eniax is working hard on making sure that Patricia is constantly updated and ready to communicate and perform tasks. Through our virtual health assistant that facilitates, automates, and improves the interaction between health providers and patients, both health clinics and patients can have much easier communication. We consider ourselves to be pioneers of digitalized projects that improve care. For our use of innovative technologies, CORFO has awarded a subsidy from the Crea y Valida I+D+I Business program to finance a project of $240 million pesos

The current project of our team is called "Dynamic Management of Waiting lists based on the Prediction of Patient Attendance". Our goal with this project is to decrease patient absenteeism even further. The main focus of the work is advancing, packaging, and massification of the patient attendance prediction algorithm that today manages up to 95% certainty.

Maintain fluid and constant communication and reach your patients easily and effectively

Enabling health centers to offer their patients a better service experience is what we strive for. The digital services that our team has can not only improve the efficiency of a health center but also enable them to reach out to more patients, even those living in remote areas. Using Patricia for communication, call centers are not needed and patients can have much smoother and more comfortable communicating with their healthcare providers. They can receive all of their needed information regarding their healthcare journey from the comfort of their homes.

What our team at Eniax guarantees is decreased patient absenteeism as well as maximization in the conversion of your schedule. What we aim for above all are increased patient satisfaction and overall easier communication. Our proactive services aim to support patients with all of their needs during their healthcare journey.