What percentage of costs can be reduced with INBOX and what indices of health center management does this service mainly impact?

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With INBOX service, Eniax has achieved greater patient interaction through its virtual health assistant Patricia, a natural language processing engine, that now has the ability to receive questions and requests for scheduling appointments and exams, through different written digital channels. This, in turn, minimizes the need for calls and patient requests to go through a medical call center. INBOX service helps reduce costs and optimizes health center management in several different ways.

Lower costs and more patients

INBOX service allows health centers to communicate more efficiently with patients at any moment. This drastically decreases call center calls and reduces the need for them by 60%. With this kind of service, the efficiency and effectiveness of all contact channels such as SMS, WhatsApp, telephone, or e-mail is highly promoted.

Depending on several different factors, including the process of implementation and services used, virtual health assistants such as Patricia can also reduce the operational costs of health centers. Studies have shown that properly implemented AI in healthcare contributes to increased accuracy, time savings, and eased patient satisfaction but also reduced costs (Revolutionizing healthcare: the role of artificial intelligence in clinical practice | BMC Medical Education | Full Text).

The impact of a digital service Eniax INBOX on indices of health center management

One of the primary targets of INBOX service is patient interaction. By enabling patients to connect with their health providers at any moment, every day, greater focus is placed on patient inquiries which can be answered at any time.

An increase in patient engagement and satisfaction and cost reduction

Administrative tasks, operational tasks and appointment scheduling are all streamlined with the use of virtual health assistants such as Patricia. With timely responses and personalized communication, INBOX service provides permanent attention to patients and an overall better patient experience.

Because many of the tasks are streamlined with the use of natural language processing AI, the reliance on human resources, particularly call centers, is reduced. As mentioned above, call reduction to the call centers is reduced by up to 60%.

Easier data entry, analytics, and stats

With the use of AI such as Patricia, data entry and analytics are much more manageable and clear. Data is much more reliable and it is far easier for a clinic to see which areas need to be improved or changed. The automation that is driven by such AI directly impacts indices related to data quality and it improves the accuracy of data reporting while lowering the time and human resources needed for analytics and thus also increases the overall cost-effectiveness of health centers.

The impact of a service such as Eniax INBOX as well as all of the other digital services supported by new and innovative AI solutions such as Patricia impactsdifferent health indices and directly affects the operational cost of health center management by reducing the cost of operational tasks and administrative tasks.