The Use of digital tools and AI to improve the Management of a health center

Photo: hj barraza

Good management of health centers has always been the core of an effective medical offer and satisfied patients. Since each health center strives to improve its management regarding various administrative tasks, schedules, and patients, many new and innovative technologies have been utilized in the recent period. Among them, various digital tools and AI are leading the way in terms of newfound technology that can help health centers improve their efficiency and care. Let's see how exactly the use of digital tools and AI helps a health center with its patients and tasks.

The 4 main goals of proper management of each health center

Each health center management can be boiled down to 4 key areas. Healthcare systems around the world are working hard to make sure that all 4 areas are covered and the challenges within them are overcome. These 4 key areas are:

• Improving population health

• Improving the overall experience of patients

• Enhancing the efficiency of the caregiver experience

• Reducing the constantly raising cost of care

The increase in chronic diseases, a huge number of no-shows, an increased number of patients and therefore waiting times as well, and the global increase in healthcare costs have all impacted the management of health centers. So, new ways and solutions are needed to bring things back on track. To address some of these issues and many more, the use of digital tools, and AI in particular has proved very helpful. Namely, not just any AI but a natural language processing engine that can perform many administrative tasks but also communicate with patients naturally.

Establishing well-augmented AI healthcare systems

AI in healthcare is not new. However, the use and adoption of AI in clinical practice remain limited in many global health centers. AI amplifies and augments rather than replaces human intelligence. This is the best way to implement it in the healthcare world as well. This means that AI systems as well as any following digital tools and services should have a role in improving the efficiency and effectiveness of patient-doctor relationships as well as enhancing any administrative task by making it easier to manage. Furthermore, the role of AI in a healthcare system should also be to relieve the stress put on the system itself. The AI can achieve this by managing the scheduling process, monitoring patient no-shows and waiting times, and constantly gathering data from various interactions in order to improve further interactions.

A well-augmented and properly implemented AI system would mean a trained team of dedicated workers and professionals behind this kind of AI. The AI also needs to be properly trained and tested with security and communication with patients being one of the main focuses.

How AI can help health centers and their management of various administrative tasks

In order to help health centers around the world perform better and have easier management of their administrative tasks, let's take a closer look at how exactly AI and the digital services and tools around it can help.

Aside from the more established and basic ways of AI in healthcare such as EHR or electronic health records, predictive analytics can also be particularly useful. AI can show its health center various important data from which the health center can get certain conclusions and find solutions to approach the challenges in question. Speaking of predictive analytics, patients can greatly benefit from these as well. For example, by analyzing patient data, such as medical histories and test results, predictive analytics algorithms can help identify patients at risk for certain conditions or complications. Health centers can therefore intervene much earlier and help these patients on time.

In addition to this, by analyzing patient demand and resource availability, AI can also be used to optimize resource allocation within a health center. For example, algorithms by a natural language processing engine armed with machine-learning capabilities such as the one created by our team at Eniax, can help schedule appointments, allocate staff, and manage inventory more effectively. AI can also perform confirmation of appointments which greatly reduces any potential chance of no-shows and creation of long waiting times that nobody wants.

When speaking about enhancing the overall patient experience, we should also mention that digital tools and AI can greatly personalize the healthcare journey for each patient. This means that each patient can get more familiar with their healthcare journey, and receive the needed information on time, and doctors can have the ability to create personalized recommendations and treatment plans depending on what a patient might need. Some of the more advanced AI algorithms can help identify the most effective treatments for individual patients based on their medical history, genetic makeup, and other factors.

In summary

All in all, AI and digital tools play a significant role in improving the management of a health center. AI can streamline many administrative tasks and optimize resource allocation as well as enhance patient care. A natural language processing engine enables health centers to gain access to various benefits and also allows for a more cost-saving solution to some of the challenges that health centers are facing when it comes to the raising cost of medical care. It is very clear that AI has its place in the future of the overall healthcare system and health centers should now focus on the proper implementation of these systems which can play an important role in the management of health centers.