Call centers are used widely around the world and have become the number one customer support channel. They are more popular than other channels such as e-mails or live chat. However, call centers are often synonymous with bad customer service. Why is this the case exactly …
Chatbots have long become popular throughout the world. They are conversational platforms powered by AI. Over the last decade, they have been implemented in various customer relationships including healthcare. However, although they can provide tireless, constant source of interaction for patients, regular chatbots in healthcare …
Most industries including healthcare have long used standard, traditional means, and channels of communication. Furthermore, a lot of clinics, all over the world have standard, frequently used ways of scheduling appointments and communicating with patients. However, changing some traditional channels can greatly help your clinic become more effective …
Forming preventive campaigns for health can significantly benefit your patients. Sometimes, due to various different reasons, regular check-ups and appointments are needed to keep the health issue under control. Using a digital way of reminding patients to attend these appointments can be very efficient. In this article …
New developments in technology and healthcare allow virtual health assistants to communicate with patients in a more advanced manner. In this article, we are going to go over the process of dialoguing with a virtual health assistant. We will mention all of the important aspects of virtual health …
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The effectiveness of your clinic can be measured by the satisfaction of your patients, the reachability of your services, as well as the overall communication level with your patients. Clinics around the world are constantly looking to improve and increase the effectiveness of their services. How can …
It is often said that good and efficient communication is the key to patients' happiness. So, healthcare centers around the world are trying to maximize the efficiency of their communication with patients using new, more innovative means and solutions. One such solution is the use of conversational …
Gathering important information about the way your healthcare clinic works and operates is extremely important. If you want to establish efficiency, you need to know and understand all of the main indicators that come from your channels. In this article, we are going to cover the …
Although the world of digital healthcare existed long before the current pandemic, it was really around 2020 when it truly started being used worldwide. Different technologies have been proved to be effective in both doctor-patient communication and overall, in managing the health of a patient. Various digital …
Patient care management is a very broad term that encompasses many different components. However, the main goal and the primary aim of good management with the patients is to deliver the best possible healthcare. Effective care management with patients is not easy. It takes a lot of work …
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