The major differences between the personalized attention of Patricia by Eniax and a Call Center

Virtual health assistant vs call centers

woman using gold iPad

Photo: Marek Levak

For several years patients have complained about various difficulties that they encounter when going through a call center in health. However, call centers still remain widely used by health clinics. New technologies and developments have introduced innovative solutions to many healthcare problems. AI and digitalization have allowed …

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What does Patricia have that call centers do not have?

AI in comparison with call centers for healthcare

man sitting in front of table

Photo: Arlington

Call centers have now long been used in the world of healthcare as means of communication between patients and health clinics. However, the world around us is changing with the constant development of new technologies. This also includes AI technologies which have greatly impacted healthcare as well. In …

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Why are call centers synonymous with bad customer service?

Why the majority of patients dislike call centers

Photo by: Alex Kotliarskyi

Call centers are used widely around the world and have become the number one customer support channel. They are more popular than other channels such as e-mails or live chat. However, call centers are often synonymous with bad customer service. Why is this the case exactly …

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Why call centers are disliked by patients

The downsides of call centers in healthcare

rectangular brown wooden table

Photo: Arlington Research

Call centers have been widely used in the field of healthcare for quite a long time. However, although they are used extensively, patients around the world have reported negative connotations and overall, generally dislike call centers. Why is this the case exactly and how can you improve …

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