Patricia's advantages

Photo: DeepMind

Healthcare systems around the world have begun utilizing digital tools and services that are powered by various AI engines. However, one of the most influential and efficient AI engines has come in the form of NLP or natural language processing. Patricia, which is an NLP engine AI built 100 % for healthcare interactions has allowed many clinics to achieve better performance, wider outreach as well as a significant reduction in patient absenteeism. Let us take a closer look at some of the main advantages of Patricia and other tasks and services with which it can help both patients and health clinics.

Defining NLP engines

Before we explain more about Patricia, let's first discuss what NLP engines are and why they are used in the world of healthcare in the first place. First of all, natural language processing or NLP for short is the ability to understand human language in context. NLP is a subset of artificial intelligence. When using this kind of AI, you have the ability to better collect and extract information. Also, you can improve on more complex analytics tasks.

Although NLP engine AI has the ability to understand human language in full, it can also use it as well. This is where we see the first major benefit of utilizing such AI in healthcare. When you add the machine-learning capability on top of that, it is very clear why many advantages can be found in using this kind of AI for patient communication and management as well as many other tasks.

Who is Patricia in short

Patricia is an NLP engine AI created by Eniax for healthcare interactions and tasks. In short, it is a virtual health assistant that facilitates, automates, and improves the interaction between health providers and patients. Patricia can perform many different actions and processes including:

• scheduling

• confirming appointments

• scheduling, organizing preventive treatments

• managing waiting lists

• patient follow-up

Patricia has been trained with more than 80 million cases. This allows it to achieve enormous levels of certainty and breadth of work context. In addition to this, Patricia has been trained to communicate in several languages including Spanish, English, German, French, and Catalan.

Advantages of Patricia - Improved communication with the patients

When talking about certain advantages, we have to first understand why Patricia makes healthcare interactions so much more efficient. As an NLP engine with machine learning, Patricia constantly learns and expands her knowledge. If something is learned, it stays with this AI forever. It is built 100% for healthcare interactions and therefore can offer much smoother patient communication that does not revolve around simply answering the questions but rather maintaining a natural dialogue and communication with them. Communication is one big area in which Patricia differentiates from the rest of the regular chatbots. Patricia can communicate with each patient differently and depending on the patient's response time, healthcare needs, etc. form a different dialogue every time.

Better data analysis

Another of the key advantages that we should mention is better data analysis. Much of the unstructured data such as documents, emails, and research results are difficult for computers to process. However, thanks to NLP technology, large amounts of text-based information can be processed and analyzed. This all helps health clinics better process different kinds of information regarding patients' healthcare journeys, scheduling, and so on.

It is cost-efficient

When talking about saving costs, AI is one of the most efficient solutions. For years now call centers have proved to be highly inefficient but very costly. Furthermore, the time it takes to train agents properly and set up a call center is usually very long. Patients throughout the world report a relative dislike for call centers. Some of the most usual complaints were because of improper agent training, complicated menus, constant switching from one agent to another, and the biggest one, long waiting times. However, with an AI system, the majority of these issues are quickly solved. NLP AI such as Patricia has the ability to communicate with multiple patients at the same time. On top of that, it can also function 24/7, unlike call centers. So, patients can receive much-needed information about their healthcare journeys quickly, easily, and at any time from the comfort of their homes.

Overall, it is very safe to say that more efficient operation means increased productivity. This in turn means being more cost-efficient.

Improved patient experience

One of the main goals of each health clinic is to achieve more patients while delivering services more efficiently and also increasing patient satisfaction. This is a challenging task and it needs to be approached carefully. However, with proper AI implementation, health clinics can improve their patients' overall experience during their healthcare journeys. Patricia, as mentioned above, covers many essential healthcare services and communicates with the patients. However, it also helps doctors with apps such as My Agenda. Doctors can now view the patients of the day from one or more centers, receiving general information on the medical appointment, highlighting the new patients and the management status of each one of them. All of this helps them be more efficient in patient management and this in turn lowers any waiting time. With lowered waiting time, patient experience automatically increases.

The state of healthcare can be improved quickly and efficiently with the use of new AI technologies in the form of NLP AI

As we can see, there are numerous different benefits of using AI in healthcare. Patricia has many advantages. However, perhaps the most important one is the improved patient experience and more efficient health centers. This helps the overall healthcare system be more productive and also lowers waiting times as well as improves valuable processes such as appointment scheduling. Once implemented properly, Patricia with a dedicated team of expert workers behind it can quickly help healthcare providers with innovative solutions in form of digital tools and apps.