On demand for specialty consultations, exams and procedures

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Many health issues have been postponed by the pandemic, within which specialty controls, examinations, analyzes, and procedures take on great relevance.

In recent times, achieving early access to one of them is complex, since the agendas are complete with a latency of no less than 1 month. Considering the difficulties with which the World had to face, modern health care had to work harder and come up with new, innovative solutions to these problems. Therefore, in this article, we are going to take a look at the importance of on-demand specialty consultations, exams, and procedures and the role they play in the modern health care system. In addition to this, we will discuss some of how these on-demand services have been improved over the years. Let's take a closer look.

The reasons for the need for on-demand services

The problem that health providers are facing is not minor, there is an over-demand for exams so the agendas are full and patients miss appointments, leaving no space to reuse the available space, that is, they cannot maximize the offer, which not only misses many opportunities but also detracts from the patient experience. Therefore, patients are being affected and in a certain way forced to seek other care alternatives, transferring demand to other health centers. The result is that health providers are not managing to capitalize on the main objective of concentrating the health care of their patients in their institution.

On the other hand, the desperation of patients to access healthcare services, in turn, causes them to look for hours in other providers, leaving reserved hours in multiple centers and attending the first one that occurs and they do not cancel the previously reserved appointments.

As you can see, a need for alternative solutions arose. Solutions that will maintain the patient-doctor relationship, manage canceled appointments and offer each patient easy access to the essential health care services on demand.

Proactive solutions

At Eniax, we support you in optimizing and maximizing the offer so as not to leave your patients without care and the demand is transferred to other diagnostic centers. Through solutions such as Waiting list, the release of hours with high latency, a proactive offer of exams, and Inbound scheduling, you will be able to solve these problems and provide a better service to your patients.

Proactive Exam Offering and Inbound Scheduling

Organize your schedule based on the business rules you define and proactively offer the available hours to your most profitable patients. For example, an acute patient requires prompt attention, while a patient who is in the exploratory phase could wait a few days.

Inbound Scheduling

It decongests call centers, avoids call referrals, and delivers an expedited solution to patients.

The waiting list is a service that can reuse cancellations reported by patients to deliver shifts to the waiting list. Why is this important? The main goal of the waiting list is to provide an efficient solution to patients who cannot access the medical offer and seek to advance the patients scheduled with higher latency.

The process functions by taking the canceled quotas and offering alternative appointments and or shifts available through the means of digital communication via platforms such as WhatsApp or email to the patients who are registered on the list. In that sense, the patient-doctor relationship is maintained.

A confirmation services

A proactive confirmation service that can manage appointments or shifts which has the ability of rescheduling when necessary is an excellent way of keeping the patient-doctor relationship and maintaining appointment availability for other patients. This is an easy way of increasing the conversion of medical appointments, exams, and treatments. Therefore production and operational planning are greatly improved and there are no delays. Furthermore, absenteeism is reduced. In addition to this, better and more timely information can be delivered through these confirmation services to the patient regarding their medical appointment, or exam, and so on. With confirmation services, there are fewer dependencies on personnel, lighter equipment is used, and patients get greater experience and increased attendance.

The management of medical locks and contingencies

Notifying patients and rescheduling appointments when the consultations do not take place is one great and efficient way of lowing the number of patients waiting and managing canceled appointments. This service aims to notify and reschedule the patients if the assigned appointments are not taking place. What are the main benefits of these services? Well, the patient is quickly notified of the medical lock and suspension of their care and is offered a proactive alternative. So, how does this service function exactly? Well, for starters, the change of status made in the agenda is reported online. This report is automatic and activates the flow of communication through the means of different channels such as Email, WhatsApp, or SMS. This service then automatically offers the next available hours for rescheduling. However, if there is no integration with the provider, the message sent to the patient can include along with a web agenda.

Tracking medical order

Another service that aims to advise the patient in the scheduling of his examination or treatment is the tracking medical order. It advises the patient based on the doctor's indication. The main objective here is the conversion of exams, treatments, etc. that have been indicated by the doctors. This service improves adherence and avoids the leakage of patients to other providers.

Tracking absent patients

The main goal of tracking absent patients is to reach the patients who missed their given appointments and notify them in advance for the next possible opportunity. This also reduces waiting for time and clutter of patients. An automatically sent message will reach the patient when he does not attend his medical appointment or scheduled event. The message will also contain the notification of the possible rescheduling date.