Increase your medical offer without hiring additional medical personnel

Increasing the effectiveness of your healthcare services

AI Predictive Overbooking

Expanding your healthcare practice is probably one of your top priorities alongside patient satisfaction. Quality services and easier reachability are crucial for the development of any healthcare practice. Increasing the effectiveness and reach of your health clinic does not have to mean adding more staff members and additional costs. In this article, we will cover brand new ways of increasing your medical offer without hiring additional doctors. So, let us take a closer look at how this can be achieved.

Make your medical offer more accessible using AI

The world around us is constantly becoming more and more digital. Technology is evolving and so are the ways of implementing healthcare and communication with patients. A large number of healthcare clinics are moving towards digitalization. Artificial intelligence currently leads the way in which healthcare systems are being modernized and able to grow and expand. AI has offered new, innovative solutions to healthcare practitioners in many different fields, but most importantly, in ways in which health clinics establish and maintain communication with patients.

A natural language processing engine, built to fully focus and manage health interactions, can, due to its enormous capabilities and functions, enhance the way in which patients communicate with their healthcare service providers, entirely replace call centers, as well as offer patients all of the information they need on time and clearly. This kind of AI focuses on performing multiple tasks while functioning 24/7 and communicating with patients normally, using everyday language. This kind of proprietary engine built to focus on healthcare interactions, using digital platforms and channels, can enable a more clear, faster, and overall better communication with patients. Let's take a look at exactly how this new AI technology can help you increase your medical offer while retaining the same number of medical staff.

Make more room for new patients easily and quickly with brand new AI technology

No-shows have been a real problem for healthcare clinics around the world. They can be very costly, they can decrease patient satisfaction, increase waiting times, and overall, negatively impact your healthcare clinic. Around 20% of the patients do not show up for their appointments, follow-ups, and so on. This is a big procentegae and a real issue in healthcare systems around the world that requires solving. Anticipating no-shows can be beneficial as you can then increase the number of your patients. However, as mentioned above, using new and innovative AI technologies, combined with digital platforms, the number of new patients can be increased significantly.

Using Artificial intelligence, in ways in which it has never been used before until now, you can improve the reach of your service, reduce calls, and improve the conversion of health services. A new, predictive overbooking service, that is using reliable and proprietary AI technology for health clinics, has enabled anticipation of the absence of patients with a certainty of more than 90%. This kind of service powered by a virtual assistant called Patricia™ helps internal management by delivering valuable and crucial information through the calculation of overcrowding. The management team can then focus the coordination of overcrowding using the received input. Since globally, 20% of the patients do not attend their scheduled appointments, empty places ie no-shows cause delays and problems with planning future appointments.

However, when the agendas of a health center are being properly managed, schedules can be better optimized and allow for more patients. Around 50% of the no-shows can be anticipated and filled up with additional patients increasing the occupatation without any complaints. This greatly increases the conversion of medical appointments and reduces absenteeism. Currently, this groundbreaking AI technology and digital services deployed by Eniax, technology services company specific to the health sector, is managing to manage more than 5 million appointments per month in 5 countries.

Use new ways of communication with patients effectively and increase the reach of your services

Reminding patients of their upcoming appointments is important but it is also crucial not to have your patients' mailbox filled up with spam e-mail. New ways of implementing AI technology in communication with patients have allowed healthcare clinics to send different kinds of texts or e-mails to their patients. Therefore, this new technology has allowed clinics to optimize their communication with patients and SMS texts, e-mails, or WhatsApp messages by targeting those patients which have a higher percentage of missing an appointment.

This way, the costs of the messages can be managed more easily and efficiently, as well as those patients who confirm their appointments do not need to receive any additional messages or texts.

Aside from notifying patients of their upcoming appointments, offering confirmation services, and options of rescheduling appointments, patients will also be able to receive all of the information they require in a timely manner and from the comfort of their own homes. There is no need to go through long dialogues and long waiting times using call centers which can be very frustrating for patients. As we have mentioned above, this kind of conversational AI focuses on healthcare interactions and therefore, has the ability to communicate with patients as a person. It is not limited to only a specific number of answers such as a regular chatbot would be. Rather, this AI has the ability to form a completely regular conversation and approach each patient differently depending on what the patient likes or dislikes and what kind of services he or she needs.

AI as a way of increasing your medical offer - In summary

So, to conclude this article, it is important to mention the enormous development of AI technologies a larger and larger move towards digitalization. As you can see, there are a great number of different but important benefits of implementing secure and reliable AI technology that is innovative to combat regular problems in health clinics such as no-shows, conversion of appointments, internal management of schedules, and so on. The way in which health clinics around the world communicate with their patients is changing. Eniax leads the way for new pioneers in the development of a natural language processing engine, such as PatriciaTM, that has the capabilities of improving conversion of appointments, communication with patients, implementing brand new overbooking services, and most importantly, increasing the satisfaction of each patient during their healthcare journey.

© Eniax - https://eniax.care