How to improve patient care with the use of AI and NLP in medicine?

Patient care with innovative AI systems

black and gray stethoscope

Photo: Hush Naidoo

Improving patient care in healthcare is always going to be each clinic's number one priority. With better and more accessible patient care, clinics can improve their patient's healthcare journey and enable them to access their healthcare services much faster. In this article, we will take a look at how to improve patient care with AI and NLP(natural language processing) in healthcare. In addition to this, we will be mentioning the many different benefits of using AI in healthcare.

AI in healthcare - How it can be used

When it comes to technologies, one of the most developed and worked-on technology over the last couple of years have been AI. A set of technologies that consist of automated systems able to perform numerous tasks would be one definition of the different AI systems that are being developed. In the world of healthcare, the most useful of these different AI systems would be AI powered by an NLP engine. NLP stands for natural language processing and, as the name suggests, enables AI to handle human languages in a completely natural and efficient way.

However, the first question that comes up is how can AI be used in healthcare. Well, visual perceptions, augmenting diagnostics and predictions, and seamlessly processing large quantities of data are only some of the many abilities of AI. Data overload, for example, is an ongoing issue and AI can help healthcare systems solve it. AI has the ability to process a ton of data at a very fast rate and can help clinics utilize the gathered data to better understand their patients. The data gathered by an AI can also be used to improve the services that a health clinic has.

Aside from helping clinics with many different administrative tasks, AI can also help clinics initiate, maintain, and strengthen communication with patients. So, let's now take a look at how exactly an NLP engine-powered AI system such as Patricia provided by team Eniax helps clinics improve patient care.

AI helps clinics deal with a ton of administrative tasks

To truly enhance the patient's experience and improve patient care, clinics need to have enough time and resources to fully focus and commit to all of their patients. However, the increase in patient numbers that have recently been happening has created many different problems for health clinics all around the world. Overall, each health clinic aims to reduce variability in practice, personalize care for patients and deliver better outcomes. This can now effectively be achieved with the use of new and innovative technology in the form of an NLP-powered AI system that has machine learning and can constantly improve.

Namely, According to a report from Dell EMC and research firm IDC, each year, health data volumes increase by an incredible 48%. This is a lot of data that needs to be analyzed and processed. As mentioned above, AI can truly help clinics handle all of this data and improve their administrative tasks such as scheduling, rescheduling, different health campaigns, and so on.

Using advanced algorithms and machine-learning capabilities, AI can analyze existing patient data and draw new findings related to patients' decisions, choices, needs, and reasons why they might be canceling, rescheduling, and so on. All of this can greatly save clinics time and energy, and allow healthcare services providers to focus on their patients a lot more. With AI processing a ton of data, clinics can focus entirely on patients and the process of enabling them to experience a better healthcare journey.

NLP in healthcare - How AI handles communication with patients efficiently

Communication is crucial in the process of improving patients' experience in healthcare. Each patient needs to be listened to properly and also deserves to receive the requested information on time. Many health clinics use call centers, regular chatbots, and similar means of maintaining communication with patients. However, over the course of the last decade, this has proved to be quite inefficient. Due to an increased number of patients since the 2020 global pandemic, health clinics have been looking for new solutions when it comes to maintaining communication with patients.

Now, with new AI technologies in the form of a natural language processing engine such as Patricia, patients can communicate with their clinics at any time, from the comfort of their homes, and receive all of the information they need about their healthcare journey accurately and on time. NLP engine uses its many machine learning capabilities as well as a team of dedicated human experts behind it to better understand human language and form meaningful conversations with each patient. With this kind of AI that is built fully to focus on healthcare interactions, health clinics can put call centers behind all of the frustrations of patients and issues that come with call centers. Using digital means such as E-mail or WhatsApp, patients can communicate with this AI and engage with their health clinics instantly and efficiently.

Improving patients' care with AI

The benefits of using AI technology in healthcare are being increasingly noticed by a large number of health clinics all around the world. The use of AI in healthcare is not exactly new. However, the use of groundbreaking AI powered by an NLP engine that focuses entirely on healthcare interactions can enable health clinics to truly unlock their potential when it comes to patient outreach, and also receiving new patients is a lot easier. AI in healthcare is no longer simply a future scenario. It is quickly becoming a reality and the benefits of having an NLP AI system in healthcare, as you can see, are many.

© Eniax - https://eniax.care