How to humanize contact with patients using AI

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It is often said that good and efficient communication is the key to patients' happiness. So, healthcare centers around the world are trying to maximize the efficiency of their communication with patients using new, more innovative means and solutions. One such solution is the use of conversational AI. In this article, we are going to show you how to humanize contact with patients using AI and why it works better than call centers for example. Let's take a closer look.

AI in healthcare

The digitalization of healthcare has long been evolving. More and more healthcare centers and services providers around the world are beginning to digitalize their approach. The world of technology is constantly developing around us. This has enabled companies and health centers to utilize AI for example, in ways in which it has never been used before. AI has been used in healthcare for a long time now, but due to technological advancements, AI is becoming more and more powerful and can be used in new, innovative ways to improve patient relationships.

Namely, AI was used for communication with people and clients for a long time. However, now, AI has more conversational capabilities than ever before. It is essentially capable of completely humanizing contact. Let us take a look at how this is possible and why it can greatly benefit patients and healthcare centers around the world.

A natural language processing AI for better communication with patients

As you might have guessed by now, a conversational AI or AI that combines natural language processing (NLP) with traditional software like chatbots, voice assistants, or an interactive voice recognition system, is different and unique. For starters, regular chatbots use AI. However, not all chatbots use natural language processing and machine learning. These two elements are crucial for humanizing contact. So, what are these two elements exactly?

Machine learning computer science is dedicated to building software with algorithms that automatically improve themselves as they are being used. Natural language processing, on the other hand, is a field of machine learning that focuses on modeling and interpreting language. While traditional chatbots have some conversational capabilities, they are largely overshadowed by what a powerful AI backed by natural language processing and machine learning can do.

AI that can approach each patient differently humanizes contact with patients

Considering the fact that this kind of AI constantly learns and develops, its biggest advantage is being able to adapt to different conversations. Namely, natural language processing engines such as Patricia™, can approach each patient differently. The way in which AI communicates will depend on what kind of services that particular patient needs or wants, as well as what kind of a person that patient is. This AI is built to be dedicated fully and 100% to healthcare interactions. Through each interaction, it can learn something new and approach patients in a better, more refined way the next time they communicate. Patients will therefore feel as if they are talking to a real person. This is a very powerful, digital tool that enables healthcare centers to completely remove the need for call centers.

As you can see, conversational AI that has these capabilities is far more efficient than a regular call center. This kind of AI can operate 24/7 and perform multiple tasks and conversations simultaneously. Furthermore, there is no need to go through extensive training for agents working in call centers. AI can perform all of those tasks and more in a more efficient and refined manner. Customer satisfaction will definitely go up and your patients are going to get the needed information on time and without any interruptions or going from one agent to another as is usually the case with call centers.

Use digital apps and services to further improve patient communication

Patients nowadays prefer easy access to healthcare services. If your center can offer them, timely, accurate information as well as easy access to the required services, you are likely to build better trust and of course communication with your patients. Using new digital platforms and services, powered by this kind of AI, you can definitely achieve a better promotion of your services, more patients that are satisfied, and overall establish a trustworthy relationship with them. These digital services and apps can help patients schedule appointments and reschedule them, confirm or cancel appointments with a simple click, get the necessary information on time, and so on.

All of these digital services help bring your call center closer to your patients. They will be able to reach you and your services in no time, stress-free, and from the comfort of their own homes. When you combine all of this with a powerful, conversation AI that can properly communicate with patients and maintain a regular conversation, you get satisfied patients and improved healthcare services.

Humanizing contact with patients using AI - In summary

So, to sum up, AI is becoming more powerful and is being implemented more and more into the world of healthcare. Using conversational AI, you can greatly improve communication with patients, replace call centers and improve the efficiency of your healthcare system. Furthermore, using AI and the digital tools and services that it powers, you can enable your patients to have easier and faster access to your healthcare services. Overall, a natural language processing engine built 100% to manage healthcare interactions, can greatly benefit your healthcare center or clinic. It has all of the necessary capabilities and elements to improve the existing means of communication, make them better and more accessible, as well as enable your patients to have an enjoyable healthcare journey.