Benefits of transferring innovation from the private world to the public health sector to improve care

Photo: Kvalifik

We can safely say that healthcare systems have changed dramatically over the last decade. However, with a global pandemic such as the one we have seen in 2020, it is always necessary to continue making improvements and ensure a better and more responsive healthcare system around the world. Let's take a closer look at the main benefits of transferring innovation from the private sector to the public health center and how this improves care. One such example in healthcare is AI and in this article, we will take a closer look at how it creates many new benefits for healthcare systems around the globe.

Adopting digitalization in healthcare

Many industries have begun implementing new technologies and started digitalization for a long period of time. Healthcare systems around the world are also beginning to go more and more digital and in this process, they have brought in new technologies and innovations such as AI for example. AI has been used in healthcare for a long time but with the constant development of technology, AI systems have developed as well. With technologies such as machine learning and natural language processing engines, AI systems have been able to improve their capacity and operation. Different industries have already begun utilizing various new forms of AI and we can clearly see how they create powerful new forces that reshape many of these industries.

When talking about healthcare in particular, these new technologies and innovations have the power and potential to deliver a personalized and integrated experience to patients, enhance provider productivity, engage formal and informal caregivers, and improve outcomes and affordability.

Focusing on the AI

AI powered by a natural language processing engine has many advantages over regular chatbots. For example, our team at Eniax designed an NLP engine Patricia, built 100% to manage different healthcare interactions and tasks. Patricia has helped over 300 health centers around the world so far. Her main focus is on patient communication but this kind of AI has the ability to perform numerous other administrative tasks.

Why is this kind of AI so beneficial for healthcare? Well, because patients can get in touch with their contact providers quickly and get the information about their healthcare journey from the personal health assistant Patricia instantly and with great accuracy, health centers have been able to increase their medical appointment conversion, decrease waiting times, improve communication and better manage their patients as well as schedules.

The benefits for the future

Long-lasting problems in healthcare systems such as long waiting times, slow care delivery, complicated contact center menus, and switching from one agent to another are fixed with the use of new and innovative digital technologies. AI has the power needed to change the healthcare systems and make clinics and their services more accessible to patients. Technology and innovation from the private world to the public health sector can be incredibly valuable and helpful. Sustainability, cost-effectiveness, decreased waiting time, and improve patient satisfaction are all some of the major benefits of implementing technologies from the private to the public health sector.